Refund policy
We want you to genuinely love your SpineRelief pillow. If something isn't right, reach out to us directly — we read every message ourselves and resolve issues personally, case by case.
How it works
- Email us at shop.spinerelief@gmail.com within [30] days of delivery with your order number and a short description of what's wrong (a photo helps us help you faster).
- We'll respond within [1-2] business days.
- Depending on your situation, we'll arrange either a free replacement or a refund — whichever makes the most sense. No need to ship anything back to us.
Please contact us first
If anything about your order isn't right, we'd genuinely rather hear from you directly than have you go through your bank or PayPal/payment provider. We can almost always resolve things faster that way — and it helps us keep taking care of customers like you.
Refunds
Approved refunds are issued to your original payment method within [5-7] business days.